What to Do if My Claim Verification Was Denied

  • March 15, 2024

While we strive to facilitate seamless verification for practice ownership, there may be instances where verification is not immediately successful. Here’s what you need to know about our denial process:

  1. Notification of Denial: If your verification attempt is unsuccessful, you will receive a notification detailing the reasons for denial. This notification will be sent to the email address associated with your account.
  2. Reasons for Denial: Denial may occur due to various factors, such as discrepancies in information provided, failure to complete required verification steps, or inability to verify ownership through the provided methods.
  3. Re-Verification Process: If your verification is denied, you have the opportunity to submit a re-verification request. We understand that errors may occur, and we encourage practice owners to rectify any issues promptly.
  4. Submitting a Re-Verification Request: To initiate the re-verification process, you can reach out to our support team via two channels:
    • Email: Send an email to with the subject line “Re-Verification Request” along with your practice details and any relevant information that may assist in the verification process.
    • Support Chat: Alternatively, you can connect with our support team via the chat feature on our platform. Simply initiate a chat session and request assistance with re-verification.
  5. Providing Additional Information: When submitting a re-verification request, please ensure that you provide accurate and updated information as requested. This may include clarifications on practice information, additional documentation, or any other details necessary for verification.
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